Refund and Cancellation Policy

  1. Overview

    2. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are handled for the software services provided by Craft Platforms Private Limited. Our services include digital medical record management through an E-locker system, for which a fee is charged per patient per visit to a hospital, diagnostic center, or pharmacy.

  2. Services Covered

    3. This policy applies to the E-locker service provided to patients for the purpose of maintaining their medical records digitally. Hospitals, diagnostic centers, and pharmacies are not charged for our software services, and hence this policy is primarily relevant to patients who use the E-locker service.

  3. Refund Policy for E-Locker Fees
    • Eligibility for Refunds
    • Refunds for the E-locker fee may be considered under the following circumstances
    • If there is a technical issue preventing access to the E-locker service for a particular visit, and the issue cannot be resolved within a reasonable time.
    • If the patient decides to cancel the service for a specific visit before any medical records have been uploaded or accessed.
    • Non-Refundable Circumstances
    • Once the E-locker service has been used for a particular visit (i.e., medical records have been uploaded or accessed), the fees for that visit are non-refundable.
    • Cancellations made after the
  4. Cancellation Policy

    5. E-Locker Service

    • Patients can cancel the E-locker service for a particular visit before any medical records are uploaded or accessed.
    • To cancel the E-locker service for a specific visit, please contact the front office, sales staff of the particular hospital or diagnostic centre visited.
    • As hospitals, diagnostic centers, and pharmacies are not charged for using our software, there is no applicable refund or cancellation policy for these entities.
  5. Refund Process

    6. You have certain rights regarding your personal information, including the right to:

    • To request a refund for the E-locker fee for a particular visit, patients must contact our customer service team at [email protected] within 7 days of the visit.
    • Please provide the payment receipt, patient ID, and the reason for the refund request.
    • Approved refunds will be processed within 15 days and credited back to the original payment method.
  6. Changes to This Policy

    7. We reserve the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Changes will take effect immediately upon posting on our website. We encourage you to review this policy periodically.

  7. Contact Information

    8. For any questions or concerns regarding this Refund and Cancellation Policy, please contact us at [email protected].